Privacy Policy | SHOWREDE

1. Who We Are

ShowREDE, LLC and The REDE Group (collectively, “ShowREDE,” “we,” “us,” or “our”) operate websites, mobile applications, and services, including but not limited to ShowREDE, REDElite, REDESETGo, REDE360, and related brands and offerings (the “Services”).
Contact: info@showrede.com
Principal website: www.showrede.com

2. Scope This policy explains how we collect, use, disclose, and protect personal information when you:

Visit our websites (including www.showrede.com and related pages),
Use our mobile apps published by ShowREDE, LLC or The REDE Group,
Interact with our services, events, email communications, and subscriptions.

3.Information We Collect

a) Information you provide

Account and profile data: name, email, phone, company, role, password, preferences.
Transaction data: purchases, invoices, subscriptions.
Content you submit: inquiries, forms, support requests, resumes, feedback.
Event/gig details (for REDESETGo/REDElite/ShowREDE): project specs, venue, dates, staffing needs.

b) Information collected automatically

Device and usage data: IP address, device identifiers, browser/app version, OS, pages/screens viewed, referring pages, time on site/app, clicks, crash logs, performance data.
Cookies and similar technologies: analytics cookies, session cookies, and preferences cookies. See “Cookies” below.

c) Information from third parties

Platforms you connect or interact with (e.g., payment processors, scheduling tools, authentication providers).
Public sources or partners for fraud prevention, compliance, and marketing attribution.

4. How We Use Your Information

Provide and operate the Services (account creation, authentication, processing orders, customer support).
Improve and personalize user experience (content, features, recommendations).
Analytics and performance (measure usage, diagnose issues, develop new features).
Communications (service notices, updates, marketing—with opt-out options).
Security, fraud prevention, and compliance with legal obligations.
Business operations for ShowREDE, LLC, The REDE Group, and subsidiaries, including internal reporting, planning, and product/service improvement.

Important: We do not sell personal information outside of ShowREDE, LLC, The REDE Group, and their subsidiaries. We may use personal information internally to support business efforts and initiatives unless you opt out (see “Your Choices & Opt-Out”).

5. Legal Bases (EEA/UK where applicable)

Contract: to provide the Services you request.
Legitimate interests: to secure, improve, and operate our Services and communicate with you.
Consent: where required (e.g., certain cookies/marketing).
Legal obligations: to comply with applicable laws.

6. Sharing and Disclosure We may share information with:

Subsidiaries and affiliates within ShowREDE, LLC and The REDE Group for internal operations consistent with this policy.
Service providers and processors under contract (e.g., hosting, analytics, email delivery, payment processing, customer support) who must use data only for our instructions and maintain appropriate safeguards.
Professional advisors (legal, accounting), and in connection with corporate transactions (merger, acquisition) subject to confidentiality.
Legal and safety: to comply with law, enforce terms, or protect rights, security, and safety. We do not sell personal information to third parties outside of ShowREDE, LLC, The REDE Group, and their subsidiaries.

7. Cookies and Tracking Technologies

We use cookies, SDKs, pixels, and similar technologies for site functionality, analytics, security, performance, and personalization.
You can manage cookies through your browser settings and applicable consent banners. Disabling certain cookies may affect site functionality.

8. Mobile App Disclosures (Apple App Store and Google Play compliance)

Data types: We may collect identifiers (device ID, IP), usage data (app interactions, diagnostics), contact info (if you create an account or contact support), and optional content you submit (e.g., project details).
Purpose: App functionality, account management, analytics, product improvement, fraud prevention, and communications.
Data linked to you: Account details and contact info you provide are linked to your identity to operate the app.
Data not sold: We do not sell user data outside of ShowREDE, LLC, The REDE Group, and subsidiaries.
Data sharing: Limited to service providers under contract as described above.
Opt-out: You can opt out of internal marketing and certain analytics—see “Your Choices & Opt-Out.”
Permissions: The app may request permissions (e.g., notifications, camera, photos, files) strictly to enable features you use (e.g., uploading event assets). You can manage permissions in your device settings.
Deletion: See “Data Retention & Deletion” and “Your Rights.”

9. Your Choices & Opt-Out

Marketing communications: You can opt out at any time by clicking “Unsubscribe” in emails, adjusting app settings (if available), or contacting info@showrede.com with the subject “Opt-Out.”
Internal business use opt-out: You may request that your personal information not be used for internal business efforts beyond service delivery (e.g., internal marketing, product analytics). Contact info@showrede.com with the subject “Internal Use Opt-Out.” We will continue essential processing required to provide the Services, ensure security, comply with law, and maintain core operations.
Cookies/Analytics: Manage via your browser, cookie banner preferences, or device-level advertising settings (Limit Ad Tracking on iOS, Ads Settings on Android/Google).
Push notifications: Manage in your device settings or in-app preferences.
Do Not Track: We currently do not respond to browser DNT signals.

10. Access, Correction, Deletion, and Other Rights Depending on your jurisdiction, you may have rights to:

Access and portability of your data,
Correct inaccuracies,
Delete your data,
Restrict or object to certain processing,
Withdraw consent where processing is based on consent,
Lodge a complaint with a supervisory authority. Submit requests to info@showrede.com. We may need to verify your identity before acting on requests.

11. Data Retention & Deletion

We retain personal information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.
You may request deletion at any time via info@showrede.com. Some data may be retained where required by law or for legitimate business purposes (e.g., fraud prevention, tax/transaction records).

12. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit where applicable, access controls, monitoring, and vendor due diligence. No system is 100% secure; please use strong passwords and safeguard your account.

13. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in certain regions) and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us to request deletion.

14. International Transfers

We may process and store information in the United States and other countries. Where required, we implement appropriate safeguards for cross-border transfers (e.g., standard contractual clauses).

15. Third-Party Links and Features

Our sites/apps may link to third-party sites or include third-party tools. Their privacy practices are governed by their policies. Please review them before providing personal information.

16. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Where required, we will notify you and obtain consent for significant changes.

17. Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from SHOWREDE LIMITED LIABILITY COMPANY, from 6784856638 regarding account notifications, customer care, delivery notifications, marketing. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 6784856638 or ryan.m@showrede.com. Mobile opt-in information is never shared with third parties.

18. How to Contact Us

Email: info@showrede.com
Mailing Address: 3300 Hamilton Mill Rd. Ste. 102 #1097 Buford, Georgia 30519

Required Store Disclosures Summary (for App Store/Play listing)

Data collection: contact info; identifiers and usage data; optional content (e.g., event/gig details).
Data use: app functionality, account management, communications, analytics, security, and improvement.
Data sharing: service providers and affiliates only; no sale outside ShowREDE, LLC, The REDE Group, and subsidiaries.
Data deletion: supported via request to info@showrede.com; statutory retention applies to certain records.
Opt-out: marketing and internal business use opt-out supported.

Cookie & SDK Table (example; adjust to your actual tools)

Essential (session/auth): first-party session cookie; expires end of session; required for login and security.
Analytics: _ga/_gid (Google Analytics), device/app analytics SDK; typical lifespan 24 hours to 26 months; used to measure usage and improve services.
Preferences: remembers cookie choices and site settings; lifespan up to 12 months. Note: Update names if you use GA4 or a different analytics tool.

Named Vendors We Use

Stripe (payments, identity verification, fraud prevention)
Google Analytics (website/app analytics)
Email delivery provider(s) for transactional and marketing emails (e.g., Google Workspace/Mail or a marketing platform if used)
Hosting/CDN and file storage (your web host/Wix and any cloud storage you use)
Customer contact forms/helpdesk (Wix forms or other) If you add or replace vendors, update this list and your Data Safety/iOS labels accordingly.

CONTACT US

3300 Hamilton Mill Rd. Ste 102, #1097

Buford, Georgia 30519

Email Us:

info@showrede.com